Drawing from his 16+ years of experience as a crisis line volunteer, Nash learns how empathy can empower others when communicated properly. In this keynote that weaves magic, personal stories, and interactive exercises, Nash will share empathetic communication techniques he learned from crisis line that can improve your leadership role.
Learning Outcome:
1) Learn why extending empathy before problem solving creates better solutions.
2) Create deeper trust from teammates and increase employee retention.
3) Learn 4 practical and simple communication techniques that will make your teammates feel heard, understood, and valued.
4) Understand when empathetic communication creates the biggest impact and take advantage of those moments.
**Available for in-person, hybrid, and virtual presentations**